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Contact CookUnity Customer Service

How to Reach a Person at CookUnity

Verified Contact Information

Customer Service Number:

  • 1-347-835-5020
    Text
Call Now
Send Message

Customer Service:

  • 1-646-667-5832
    Voicemail-Only Line

Customer Service:

support@cookunity.com
googleplay@cookunity.com
App Support

General Info:

info@cookunity.com

Business Customer Service:

b2bsupport@cookunity.com

Business Sales:

sales@cookunity.com

Legal:

legal@cookunity.com

CookUnity Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular CookUnity Phone Number
1 (347) 835-5020
Average Hold Time
Less than 1 minute
Average Calls duration
1 minute
Most Popular CookUnity Email Address
support@cookunity.com
CookUnity Live Agent Availability
35% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
View full overview

How to Contact CookUnity?

CookUnity customer support phone number is (347) 835-5020. Customers can contact the support team at this number by sending a text message. Send a message to the customer care agents to learn more about available menus, get more details about how the company works, learn how to join the team as a chef, address inquiries with your order, resolve payment issues, and more.

If you don’t like to call you can address your inquiry via email. CookUnity email for general inquiries is info@cookunity.com. If you seek to get in touch with the support department, shoot a note at support@cookunity.com. Those who like messaging on social media more than emailing can contact the company on Facebook, X, LinkedIn, or Instagram. The links to the corporate social media accounts are listed at the bottom of the main CookUnity website page.

The company is headquartered in New York. CookUnity address for the main corporate office is 630 Flushing Ave 3rd floor, Brooklyn, New York 11206, United States. Besides its main location, the company has kitchens in Los Angeles, Austin, Chicago, Seattle, and Atlanta. To get CookUnity contact details for a certain location please follow the city name link at the bottom of the page on the company’s website.

CookUnity team is available 7 days a week from 7 am to 11 pm EST. Customers can contact the company through any support channel within these business hours. If you happen to contact the company outside its business hours, one of the support agents will get back to you the next business day. Please note that the usual CookUnity hours of operation can change during the holiday season.

At the moment, customers do not have an option of contacting the company via the CookUnity live chat. However, the support channels include text messaging, social media platforms, and email. The company strives to address all consumer inquiries in a timely manner, so you will get a response as soon as possible.

PissedConsumer Club

Contact Information

CookUnity Website:

CookUnity Help Center:

Corporate Office Address:

CookUnity Inc.
630 Flushing Ave 3rd floor
Brooklyn, New York 11206
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 7:00am - 11:30pm

More contact details

How Customers Rate CookUnity Support?

5.0 / 5
Good

Based on 3.5K calls to CookUnity customer support through PissedConsumer.com and 4 survey responses.

Total Calls
3.5K
Avg Call Duration
00:40
Issues Resolved
7%

Why Customers Call CookUnity?

Top Reasons of Customers Calls

  • Activation/ Cancellation 23%
  • Shipping and Delivery 17%
  • Customer Inquiries & Issues 16%
  • Request for Information 12%
  • Product/ Service 9%
  • Payments and Charges 7%
  • Account 5%
  • Return/ Replace 4%
  • Staff 2%
  • Refund 1%
  • Questions About an Order 1%
  • Cards <1%
  • Website/ Application <1%
  • Employment <1%

Activation/ Cancellation

23%
  • "I want to cancel"
  • "Cancel"
  • "Cancel order/just got 1st order yesterday"

Shipping and Delivery

17%
  • "Delivery issues"
  • "Delivery NOT Good"
  • "I have not received my first order yet. And I'm not sure when I'm expected to place my next order. Can you please provide that information?"

Customer Inquiries & Issues

16%
  • "ordering issue"
  • "About your meals"
  • "Sent an order that was to vbe skipped"

Request for Information

12%
  • "Just checking to see if my orders coming in soon"
  • "Want to skip a week but can't figure out how to do it"
  • "Speak to a person"

Product/ Service

9%
  • "I would like to reorder my previous order and have my meals.Come every two weeks"
  • "Issue with food delivery"
  • "Problem with order"

Payments and Charges

7%
  • "I have been double charged ."
  • "Charging my card"
  • "Quit trying to use my credit card by postponed orders I think four to six weeks so stop it"

Account

5%
  • "Account you changed my address!!!!!!"
  • "I have two accounts"
  • "Login"

Return/ Replace

4%
  • "Change meals"
  • "Want to change my order before shipping"
  • "Thought I re-ordered the same order that I got the first time and I would like to change it before my delivery. I just want the very first order. I just got confirmation of my order and my payment and that's not correct."

Staff

2%
  • "Customer service"
  • "I no longer need your services"
  • "Pause of service"

Refund

1%
  • "Refund $119.32"
  • "Refund my money. Maritza Frech. 33189 for $119."
  • "Need a refund. Super broke college student"

Questions About an Order

1%
  • "Order"
  • "Orders"
  • "Regarding my order"

Cards

<1%
  • "To run my card for payment"
  • "Can't add new card"
  • "Card"

Website/ Application

<1%
  • "I went on your site and pressed that I was skipping a week and you still charged my account a sent me meals that I didn't pick or want, because the meals are not what I wanted."
  • "I fill out a application"
  • "Can't navigate website to order meals. Need to speak to someone"

Employment

<1%
  • "Orientation for job today need to reschedule"
  • "Payroll"
  • "Job"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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